By making a booking with Happy Holiday Homes, the guest confirms that they have read, understood and accepted these Terms and Conditions. Payment of the booking deposit constitutes acceptance of these Terms and Conditions.
Payment
A deposit of 50% of the total booking value or R1,000.00, whichever is greater, is required to confirm all bookings.
Payment of the deposit must be received into the Happy Holiday Homes bank account by the stipulated due date. Failure to receive the required deposit by the due date may result in the provisional booking being cancelled, and Happy Holiday Homes reserves the right to re-hire the accommodation to another guest.
Please quote your booking code as the payment reference whenever making a payment.
We accept electronic payments and direct bank deposits. Regrettably, we do not accept cheque deposits.
The balance of the booking must be paid in full at least one week before arrival.
For Easter and December holiday bookings, full payment is required at least two weeks before arrival.
NO KEYS WILL BE RELEASED WITHOUT FULL AND FINAL PAYMENT.
Breakage Deposit
A breakage deposit of between R1,000.00 and R3,000.00 per booking will be retained in trust, depending on the property booked. The applicable breakage deposit will be confirmed with the guest before arrival.
For approved pet-friendly bookings, an additional breakage deposit of R1,000.00 per dog will apply.
The breakage deposit will be refunded by electronic bank transfer approximately two to three weeks after departure. During busy holiday periods, refunds may take up to four weeks.
Any amounts reasonably required to cover damage, breakages, missing items, excessive cleaning, pet-related damage or other costs for which the guest is responsible may be deducted from the breakage deposit.
Guests are required to check the property’s inventory and condition upon arrival. Any shortages, damage or discrepancies must be reported to the Happy Holiday Homes office within 12 hours of arrival.
If no shortages, damage, or discrepancies are reported during this period, the inventory and condition of the property will be considered correct, and the guest may be held responsible for any shortages or damage identified after departure.
The property will normally be inspected after the guest has vacated.
Guests are required to leave the accommodation in a reasonably clean and tidy condition. Where additional cleaning is required because the property has been left excessively dirty or untidy, a cleaning fee of R280.00 may be deducted from the breakage deposit.
Conditions of Lease and Occupancy
The accommodation is let for holiday purposes only and for the period stated on the booking confirmation.
NO WEDDINGS, PARTIES OR LARGE GATHERINGS ARE PERMITTED.
The number of guests occupying the property may not exceed the maximum number of guests booked and/or the maximum occupancy specified for the property. Children are included in the total number of occupants.
Only the number of vehicles permitted for the property may be accommodated on the premises unless prior approval has been obtained from Happy Holiday Homes or the property owner.
Guests may not occupy or allow additional persons to occupy the property beyond the agreed maximum occupancy.
Where guests arrive with more persons than were booked, Happy Holiday Homes or the property owner reserves the right to refuse occupation until the booking is corrected and any applicable additional charges have been paid. Where suitable alternative accommodation cannot be arranged, the booking may be terminated and monies paid may be forfeited to the extent permitted by law.
Guests and their visitors must comply with these Terms and Conditions as well as all rules and regulations of the Body Corporate, complex, estate or residential development in which the property is situated.
Failure to comply with these rules may result in the guest or their visitors being required to vacate the premises. Any resulting costs, damages or losses may be deducted from the breakage deposit and may be charged to the guest where applicable.
Pets
Pets are only permitted at properties specifically advertised as pet-friendly and only with the prior written approval of the property owner.
Guests may not bring a pet to a property that has not been confirmed as pet-friendly.
Where pets are permitted, the number and type of pets allowed will be determined by the property owner. Generally, a small, well-trained, and well-behaved dog may be permitted at selected pet-friendly properties, subject to written approval.
Guests must disclose that they are travelling with a pet when making the booking and must obtain written approval before arrival.
An additional breakage deposit of R1,000.00 per dog will apply to approved pet-friendly bookings. This is in addition to the standard breakage deposit.
The additional pet breakage deposit will be refunded after departure, subject to deductions for any damage, breakages, excessive cleaning, loss or other costs caused by the pet.
Guests staying with pets must bring their own pet bedding, blankets, food and water bowls, food and any other items required for their pet.
Guests are responsible for cleaning up after their pets and must ensure that pets do not cause a nuisance, damage the property or disturb other guests, residents or neighbours.
Pets should not be allowed on beds, couches or other furniture unless specifically permitted by the property owner.
Guests are responsible for all damage, excessive cleaning, loss or other costs caused by their pet. The pet breakage deposit does not limit the guest’s responsibility for costs exceeding the amount of the deposit.
Where a complex, Body Corporate or property owner has additional rules relating to pets, these rules must be observed at all times.
Television, DSTV, Streaming Services and Internet
Television and entertainment facilities vary from property to property. Guests should carefully check the individual property description to establish what television, DSTV, streaming and internet facilities are provided.
Unless specifically stated in the property description, guests should not assume that DSTV, streaming subscriptions or other television services are provided.
Where a property requires guests to provide their own DSTV decoder, smart card, cables or other equipment, this will be stated in the property information or confirmed with the guest before arrival.
Where Wi-Fi or internet access is provided at a property, it is supplied as a convenience to guests. Availability, speed and reliability may vary depending on the service provider, network coverage, load, outages and circumstances beyond the reasonable control of Happy Holiday Homes or the property owner.
Guests are responsible for bringing their own LOGIN DETAILS to access television and streaming applications such as Netflix, Amazon Prime Video, Showmax and other subscription-based services.
Happy Holiday Homes and the property owner do not provide guests with personal login details or subscriptions for these services.
Guests must use their own authorised accounts and are responsible for logging out of their personal streaming accounts before departure.
Internet access cannot be guaranteed to be uninterrupted or available at all times. No refund or compensation will be payable solely because an internet or television service is temporarily unavailable due to circumstances beyond the reasonable control of Happy Holiday Homes or the property owner.
Towels, Linen, Toiletries and Cleaning Supplies
Towels are supplied at some properties, while other properties require guests to provide their own. Guests are therefore advised to bring their own bath and swimming/beach towels unless the individual property description or booking confirmation specifically confirms that towels are supplied.
Bed linen is supplied for the standard beds at the property unless otherwise stated in the individual property description.
Where a sleeper couch or other additional sleeping facility is advertised and used by a guest, guests are required to bring their own linen and bedding suitable for the sleeper couch.
Guests are required to bring their own toiletries and personal care items.
Cleaning products and consumables are not supplied as standard at all properties. Guests are advised to bring their own dishwashing liquid, sponges, cloths, detergents, cleaning products and other cleaning supplies that they may require during their stay.
An initial supply of toilet paper and refuse/black bags are provided at all properties. Guests are responsible for replenishing these supplies during their stay.
Guests should check the individual property description or booking information for any specific information regarding items supplied at that property.
Arrival and Departure
Standard check-in time is from 14:30 on the day of arrival.
Standard check-out time is by 09:30 on the day of departure.
Early arrival or late departure may only be arranged with prior approval from Happy Holiday Homes and cannot be guaranteed.
Guests are required to vacate the property by the stipulated departure time to allow sufficient time for inspection and preparation for the next guests.
Office Hours
Happy Holiday Homes office hours are:
Monday to Friday: 08:00 – 16:00
Saturday: 09:00 – 12:00
The office is closed on Sundays and public holidays unless otherwise communicated.
Cancellation of Bookings
Guests have the right to cancel an advance accommodation booking, subject to the applicable cancellation terms and any reasonable cancellation charges.
Cancellation requests must be made in writing to Happy Holiday Homes.
The amount refundable following cancellation will depend on the date on which the cancellation is received, the amount already paid, the length and dates of the booking, the likelihood of re-letting the accommodation and any reasonable costs or losses arising from the cancellation.
Happy Holiday Homes will make reasonable efforts to re-let the accommodation following a cancellation. Where the accommodation is successfully re-let for the cancelled period, any refund due will be calculated after taking into account the applicable administration fee, any reasonable cancellation costs and any difference between the original booking value and the replacement booking, where applicable.
Where the accommodation cannot be re-let, some or all of the monies paid may be retained to cover the reasonable loss arising from the cancellation.
The administration fee is non-refundable on cancelled bookings.
Bookings made for peak holiday periods, including December and Easter, may be subject to specific cancellation conditions which will be communicated to the guest at the time of booking.
Nothing in these Terms and Conditions is intended to exclude or limit any rights that a guest may have under applicable South African consumer-protection legislation.
Cancellation or Unavailability of Accommodation by Happy Holiday Homes or the Property Owner
In the unlikely event that the booked accommodation becomes unavailable due to circumstances such as the property being sold, major damage, fire, flooding or another unforeseen event, Happy Holiday Homes will make every reasonable effort to provide suitable alternative accommodation.
Where suitable alternative accommodation cannot be arranged, the guest will be offered a refund of monies paid in respect of the unavailable accommodation, subject to applicable law.
Happy Holiday Homes will not be responsible for additional costs incurred by the guest for alternative accommodation, travel or other expenses unless required by law.
Accommodation Facilities and Recommendations
Happy Holiday Homes makes reasonable efforts to ensure that property descriptions and advertised facilities are accurate and up to date.
Properties are privately owned and facilities, furnishings, appliances, décor and equipment may vary between properties.
Any recommendations or requests regarding improvements, equipment or accessories will be forwarded to the property owner. The owner has the right to decide whether and when such recommendations will be implemented.
Guests should not assume that a facility or appliance will be available unless it is specifically advertised or confirmed as part of the booking.
Security and Personal Belongings
Guests are responsible for taking reasonable care of the property and their personal belongings during their stay.
Guests must make use of security devices, alarms, safes, gates, doors and other security measures provided at the property where applicable.
Guests must ensure that doors and windows are properly secured when leaving the property.
Neither Happy Holiday Homes nor the property owner accepts responsibility for the loss of or damage to a guest’s personal belongings where such loss or damage results from the guest’s negligence, misuse, failure to secure the property or failure to use security measures provided.
Guests are responsible for any loss or damage caused by their own negligence, misuse, abuse or intentional acts, or by the negligence or actions of persons or visitors whom they allow onto the property.
Damage, Loss and Misuse of Property
Guests are expected to treat the accommodation, furniture, appliances, equipment and contents with reasonable care.
Guests may be held responsible for damage, breakages, missing items or loss caused during their stay as a result of negligence, misuse, abuse, intentional acts or failure to take reasonable care.
The cost of repairing or replacing damaged or missing items may be deducted from the breakage deposit. Where the cost exceeds the available breakage deposit, the guest remains responsible for the outstanding amount.
Guests may not remove furniture, equipment, linen, crockery, appliances or other property from the accommodation.
Visitors
Visitors are permitted only where they comply with the occupancy limits and the rules of the property, complex or Body Corporate.
Visitors may not sleep over or occupy the property unless they have been included in the booking and the maximum occupancy has not been exceeded.
Guests are responsible for the conduct of all visitors whom they invite onto the premises.
Noise, Parties and Neighbours
Guests are expected to respect the peace, privacy and property of neighbours and other residents.
Excessive noise, disturbances, parties, functions and gatherings that are not permitted by the property or complex rules are strictly prohibited.
Guests may be required to vacate the property if their conduct causes serious disturbance, nuisance or a breach of complex or Body Corporate rules.
General
Happy Holiday Homes acts as the professional letting agent for the properties it manages and works together with the individual property owners to provide holiday accommodation.
While every reasonable effort is made to ensure that accommodation is clean, safe, functional and accurately described, properties are privately owned and occasional maintenance issues, equipment failures or unforeseen problems may occur.
Guests are requested to report any maintenance problem, damage or other concern to Happy Holiday Homes as soon as reasonably possible so that we can assist in resolving the matter.
Guests should not arrange repairs or incur expenses on behalf of the property without prior approval from Happy Holiday Homes, except where immediate action is reasonably necessary to prevent further damage or address an emergency.
These Terms and Conditions should be read together with the individual property’s description, booking confirmation and any specific conditions communicated to the guest before arrival.
Happy Holiday Homes reserves the right to update these Terms and Conditions from time to time. The Terms and Conditions applicable to a confirmed booking will be those communicated to the guest at the time of booking, together with any specific conditions applicable to that booking.
By making payment towards a booking, the guest confirms that they have read, understood and accepted these Terms and Conditions.
Happy Holiday Homes
Making holiday dreams, unforgettable memories.
